maju369 Privacy Policy
Our commitment to protecting members' personal information is at the core of the trust you place in us. This document explains in detail how maju369 handles your data responsibly.
How maju369 Protects Your Privacy
Every aspect of how we handle data is designed to keep your personal information secure and used only for legitimate purposes.
High-Level Encryption
All data transmitted between your device and maju369 servers is protected with SSL/TLS encryption. This means your personal and financial information cannot be accessed by unauthorised parties during transmission.
Strict Access Controls
Only authorised staff have access to members' personal information, and every access is logged and monitored. We use multi-layer authentication protocols to ensure there is no internal data leak.
Limited Data Retention
maju369 only stores your personal information for as long as needed to fulfil the purpose for which it was collected, including legal and regulatory requirements. Once that period ends, data is securely deleted.
No Sharing Without Consent
Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your consent. Data sharing only occurs in specific situations described in this policy.
Member Control Rights
As a maju369 member, you have the right to access, correct and request deletion of your personal information under certain circumstances. We provide clear channels for you to submit such requests.
International Licensing Compliance
maju369 operations are subject to international licensing conditions that impose high standards on how user data is handled. This privacy policy is reviewed regularly to ensure it remains compliant with current requirements.
Table of Contents
1. Information We Collect
maju369 collects personal information from you when you register an account, make a deposit or withdrawal, use our services, or contact our customer support team. The types of information collected cover the following categories:
a) Personal Identification Information
This includes your full name, date of birth, identification card number (MyKad) or passport number, residential address, mobile phone number and email address. This information is required for identity verification and licensing compliance purposes.
b) Financial Information
When you make a deposit or withdrawal, we record information related to that transaction including the payment method used — such as Touch 'n Go eWallet, DuitNow, FPX online banking, Boost or cryptocurrency — as well as the transaction amount and date. Bank account numbers or e-wallet details are stored in masked form only.
c) Gaming Activity Information
Records of gaming activity including bets placed, winnings, bonuses used and account access history are collected to meet responsible gambling compliance requirements and licensing reporting obligations.
d) Technical Information
This includes IP address, web browser type, device operating system, cookie data and website usage logs. This information is collected automatically when you browse the maju369 website.
2. Purpose of Data Collection
Every piece of information we collect has a clear and legitimate purpose. maju369 uses your personal information for the following purposes:
- To process account registration and verify your identity in line with the Know Your Customer (KYC) requirements set by the licensing authority.
- To process deposits and withdrawals securely and in a timely manner.
- To provide responsive 24/7 customer support in Malay and English.
- To manage member accounts including VIP eligibility, welcome bonuses and weekly cashback programmes.
- To detect fraud, money laundering and platform abuse.
- To fulfil obligations under international licensing including reporting to relevant authorities.
- To improve the user experience and overall platform services based on usage pattern analysis.
- To send the latest information related to your account, active promotions or changes to the terms of service.
3. Sharing Information with Third Parties
maju369 respects the privacy of our members. We do not sell or rent your personal information to third parties for marketing or commercial purposes. However, limited sharing may occur in the following circumstances:
a) Appointed Service Providers
We work with third-party service providers who assist in platform operations such as payment processing, identity verification and system security. These providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
b) Legal and Licensing Requirements
When required by law, court order, or direction from an international licensing authority, maju369 may need to disclose your personal information. In such situations, we will notify you where permitted to do so by law.
c) Platform and User Protection
In cases of suspected fraud, money laundering or serious security threats, relevant information may be shared with law enforcement agencies or the applicable regulatory body.
4. Data Security
maju369 implements strong technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
The security measures we practise include:
- Data encryption during transmission using industry-standard SSL/TLS protocols.
- Data storage on secure servers with multi-layer access controls.
- Continuous system monitoring to detect any suspicious activity.
- Regular security audits by internal teams and qualified independent parties.
- Mandatory information security training for all staff who handle user data.
- Clear incident response procedures in the event of any data breach.
5. Use of Cookies and Tracking Technologies
The maju369 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled without affecting website functionality.
- Performance Cookies: Collect information about how visitors use our website — the most visited pages, error messages received and similar data — to help us improve the platform.
- Functional Cookies: Allow the website to remember preferences you have set such as language and display settings.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the maju369 website.
6. Your Rights Regarding Personal Information
maju369 recognises your rights over the personal information we hold. The following rights are available to you as a member of our platform:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted to our support team and we will process it within a reasonable timeframe.
Right of Rectification
If the personal information we hold is inaccurate or outdated, you have the right to request a correction. Log in to your account and update your profile information, or contact our customer support for further assistance.
Right of Erasure
Under certain circumstances, you may request that your personal information be deleted. However, there are situations where we are required to retain that data for a specified period to meet legal and licensing requirements. We will inform you of any such restrictions.
Right to Object to Processing
You have the right to object to the processing of your personal information for certain purposes, particularly for direct marketing. To submit an objection, please contact our customer support team.
7. Data Retention Period
maju369 stores your personal information for as long as needed to fulfil the purposes stated in this policy, unless a longer retention period is required or permitted by law.
Generally, active account data is stored throughout the period your account remains active. When an account is closed at your request or for operational reasons, related data may still be retained for an additional period as follows:
- Financial transaction records: retained for the period specified by international licensing requirements and laws related to money laundering.
- Identity verification (KYC) records: retained for the minimum period required by the relevant licensing authority.
- Customer support communication records: retained for reference and service improvement purposes.
Once the relevant retention period ends, your data will be securely deleted or anonymised in accordance with our standard procedures.
8. Amendments to This Privacy Policy
maju369 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the latest licensing directives. Any material amendments will be communicated to you through the following methods:
- A notice displayed prominently on the maju369 website.
- A notification sent by email to the address registered to your account.
- A notice within your account upon login.
The "Effective Date" at the top of this document will be updated each time an amendment is made. Your continued use of the maju369 platform after the effective date of any amendment constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy page periodically to ensure you remain informed about how we handle your personal information.
9. Contact Us Regarding Privacy
If you have any questions, concerns, or complaints relating to this Privacy Policy or the way we handle your personal information, please contact our privacy team through the following channels:
- 24/7 Live Chat: Available directly on the maju369 website, in Malay and English. Our support team is ready to assist at all times.
- Email: [email protected] — Submit your privacy enquiry in writing and we will respond within a reasonable timeframe.
When contacting us regarding a privacy matter, please provide your full name, account username, and a clear description of your enquiry or request. This will help us process your request more quickly and accurately.
Your Account, Your Privacy, Your Control
Your privacy is our priority. Enjoy a safe and secure gaming experience with maju369 — a platform that protects every member's information to international security standards.
For players aged 21 and above only. Gamble responsibly. Find out more.